How do I return my items?
2024-06-11We offer free returns to the following countries;
United Kingdom (mainland), United States, Canada, Germany, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Australia, New Zealand and Ireland.
If your country is not listed here you may be responsible for the cost of your return.
To start your return, choose your location below;
To make a return via Happy Returns, follow the steps below;
To make a free* return, head to our RETURNS PORTAL (*Excludes Puerto Rico)
Enter your order number (e.g. #US123456) and shipping postal code or email address. Please enter everything exactly as it appears on your order confirmation, including the # in your order number.
Select which item(s) you're returning/exchanging and why. Please note, if an item is marked as 'Final Sale', this item is non-returnable.
Select the method you’ll be returning your order by. You'll also see your nearest drop-off point.
Dependant on your return method, you may need to download a returns label or present a QR code when returning. Simply attach to your parcel or present the QR code and take to your nearest drop-off point. Printerless options may be available.
If using a QR Code; simply present this to the agent at your chosen Happy Returns Bar with the items you wish to return, there is no need to box the items or print anything out! Don't worry if you don't have your QR Code though, you can present your unique Happy Returns Express Code (which you'll get when you register your return) at the Returns Bar and they'll be able to find your order. If using a Happy Returns Bar, a refund will be immediately processed upon return to the Returns Bar.
It can take up to 21 days for your order to be returned back to our warehouse and be refunded if not using a Happy Returns bar.
Once your refund is processed, it may take up to 5 days for it to clear with your bank.
Please note if you opt for an exchange, stock is not immediately reserved and it's possible that the item(s) that you requested are no longer available when you drop off at a returns bar or mail your package. If this is the case, you will be refunded for the item/s back to your original payment method and an email confirmation sent to you.
Please also note that the delivery address for exchanges cannot be modified. The exchange will always be sent to the same address as the original order.
In the unlikely event you've received a faulty item, check out our 'Received a faulty item?' page.
Please don't return any damaged or incorrectly delivered goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
More Questions?
Please contact our support team here.